FAQs

Chances are, someone else has been in your shoes, asking a similar question or facing a similar situation.

Besides helping you resolve a particular issue, the answers to Frequently Asked Questions can help you avoid a unneeded service, or help you better understand what's involved should service be necessary.

How do I identify my motorhome?

How To Identify A Motorhome will provide important information regarding your Certification Label and Option Codes.

How do I locate my nearest Winnebago dealer?

Use the Dealer Locator to find an authorized Winnebago dealership near you.

How can I contact my chassis manufacturer?

For questions related to the engine, transmission, suspension, etc. you should contact the chassis manufacturer directly:

How do I obtain a schematic for my motorhome?

Wiring and Plumbing diagrams for current production, and dating back to 1990, can be found at http://www.winnebagoind.com/diagram/Wiring.htm and http://www.winnebagoind.com/diagram/Plumbing.htm.

How do I contact the vendor for an appliance or feature in my motorhome?

Visit the Supplier Links section of our website.

How do I maintain the exterior of my motorhome?

The following links will provide useful information regarding caring for the exterior of your motorhome:

How do I maintain the interior of my motorhome?

The following links will provide useful information regarding caring for the interior of your motorhome:

How do I operate the Infotainment System in my motorhome?

If you would like to stream videos to the TV screens in your motorhome, view this short video.

 

 

If you would like to view a video or photos stored on a USB flash drive, view this short video.

 

How do I adjust my MobilEye system?
How do I recalibrate my leveling jacks?

Watch a short video showing how to reset the zero point on your Power Jack leveling system.

How do I find if there are any “Open Recalls” on my vehicle?

Contact Winnebago Customer Assistance at or@wgo.net or 800-537-1885 with your Winnebago Body Serial Number.

How do I set up my motorhome at a campsite?

Visit Setting Up for some general tips.

How to use “house mode” in Journey, Tour & Grand Tour Coaches

Visit House Mode for a quick demo.

How do I order parts for my motorhome?

We back our motorhomes with best-in-class support both before and after the sale. Genuine Winnebago Parts and Accessories are the best way to keep your RV or Towable operating at peak performance. Your Winnebago Dealer is trained to assist you in finding the rights parts for your Winnebago product. However, if a dealer is not convenient, you can also order parts directly from Winnebago by contacting us.

Can I come to the factory for service?

Yes. Winnebago has a Service Facility to assist you with warranty and retail repairs. You can contact our Service Facility directly to set an appointment at (866) 311-7133.

How can I obtain a build sheet for my motorhome?

Contact Winnebago Customer Assistance at or@wgo.net or 800-537-1885 with your Winnebago Body Serial Number.

How do I update my address or contact information?

Fill out the Owner Change of Address form.

How do I register a previously owned Winnebago?

Fill out the Second Owner Registration form.

What should I do if my HDMI Matrix isn’t delivering a picture to one of my TV screens?

The problem is often simply a disconnected cable. View this short video for help with diagnosis.

What should I do if the A/C power isn’t working?

The problem is often a tripped breaker. View this short video for help finding and resetting your A/C power breakers.

What should I do if my generator is running but I do not have A/C power?

The problem is often a tripped breaker. View this short video for help finding and resetting your generator breakers.

How do I properly operate my Power Gear slide out?

The operation of a Power Gear slide out is simple and intuitive, but for a refresher on doing it right, view this short video.

How do I resync the Power Gear slide out?

Watch a short video showing how to resync the Power Gear slide out.

How do I rinse out the inside of my black tank using the Sani flush connection?

It is a good idea to periodically rinse out the inside of your black tank. View this short video for help using the Sani flush feature.

Will high altitudes change how my LP appliances operate? What can I do?

Probably. At higher altitudes, air contains less oxygen and may prevent proper LP operation. For a flame to keep burning, it requires the right mixture of fuel (propane) and air (oxygen). Too much or too little of either and the flame will go out, or burn inefficiently.

Some appliances have an adjustable air intake to adjust the air/fuel mixture. Please consult your specific appliance operator’s manual for instructions on high altitude operation. Depending on how high above sea level you are, you may be able to adjust the air intake to get proper operation.

If your appliance doesn’t have an adjustable air intake, you might try a smaller orifice. At high altitude, there is not enough air getting to the appliance to create the right air/fuel mix, usually creating a lazy yellow flame and soot deposits. In this case, a smaller diameter orifice will limit the amount of fuel and create the correct air/fuel mixture.

Some manufacturers provide special “high altitude kits”. Please consult your specific appliance operator’s manual or contact the manufacturer of your specific appliance to see if they have a kit available.